return merchandise authorization

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Important Return Information

To insure a prompt resolution for the items to be repaired please comply with the following instructions.

Include the fully completed Return Merchandise Authorization form as well as any supporting documentation with the shipment to:

TSA Systems, Ltd.
14000 Mead Street
Longmont, CO 80504-9698

All returned shipments must be shipped prepaid. TSA Systems will refuse any shipments sent back on a collect basis.

Ship the box prepaid to the address provided above, be sure to include the RMA number in the attention line of the shipping label.

When your packages(s) arrive at our factory, it will be inspected. We will then attempt to contact you to provide a repair estimate, if applicable. Please note that we will NOT be responsible for items left over 30 days beyond this attempt. If you require additional assistance please contact TSA Systems directly at 970.535.9949 (USA and Canada Only).
*


Your Corporate Contact Information
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Company Name *
First Name *
Last Name *
Telephone *
(include country code if outside US)
Fax *
(include country code if outside US)
Email Address *


Your Billing Information
Bill To *
Address Line 1 *
Address Line 2
City *
State/Province *
Zip Code *
Country *


Your Shipping Information
Ship To
Address Line 1
Address Line 2
City
State/Province
Zip Code
Country


Merchandise Information
Original PO# and/or Sales Order#
Serial# *
Product Model# *
Reason for return *


Decontamination Declaration
 *  Please select the statement that best matches the product you are returning.







     
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